Updated: [2025.12.05]

If you conclude this Agreement as consumer AS defined in article 2 (b) of Council directive 93/13/EEC of 5 april 1993 AND YOU ARE resident of A European Union member state OR If you conclude this Agreement as consumer AS defined in Section 2(3) of the Consumer Rights Act 2015 AND YOU ARE resident of the United Kingdom, the RELEVANT TERMS in Section 19 additionally apply to you .

1. Terms for EU and UK-Consumers

   1. The following Sections of this Agreement do not apply to you:

      • ARBITRATION NOTICE.
      • Section 3 Modification of Terms.
      • Section 6 Payments.
      • Section 11 Indemnification.
      • Section 14 Binding Individual Arbitration.
      • Section 16 Export Law Assurances.

   2. The following additional provisions apply to you and, in case of a conflict, prevail over any contradicting provisions in this Agreement:

      1. Subscriptions. We offer paid subscriptions models for our Services which allow you to use advanced features of the Services (“Paid Services”). The specifics as well as all applicable costs, including fees, of the relevant Paid Services are made available before your purchase and depend on the Services subscription plan (“Subscription Plan”) that you choose.
      2. Orders. Your order to purchase Paid Services is an offer to the Company to agree on the provision of the ordered Subscription Plan in exchange for the fees. By making a payment in accordance with your order, you submit a binding offer to conclude a contract for a Subscription Plan. We will then send you a receipt of your order containing the details of your order (the “Order Confirmation”). The Order Confirmation is an acknowledgement that we have received your order and that we confirm acceptance of your offer to enter into an agreement on the Subscription Plan (“Subscription Agreement”).
      3. Term of Subscription Agreement. The initial term of the Subscription Agreement depends on your Subscription Plan. After expiration of the initial term, the Subscription Agreement will have an indefinite term, unless either Party terminates the Subscription Agreement as set forth herein.
      4. Termination of the Subscription Agreement. You may terminate your Subscription Agreement at any time with a notice period of four (4) weeks to the end of the initial term of the Subscription Agreement and afterwards with four (4) weeks notice. After the termination of your Subscription Plan, you will have access to our Paid Services until the currently active subscription period ends. If that is the case, you will no longer have access to our Paid Services and you will no longer be charged with the Subscription Plan Fees. Furthermore, we may terminate the Subscription Plan with a notice period of four (4) weeks to the end of a Subscription Plan.
      5. Right of Withdrawal. Instructions on Withdrawal.
         • Right of Withdrawal
         • You have the right to withdraw from any contract within fourteen (14) calendar days without giving any reason. The withdrawal period will expire after fourteen (14) calendar days from the day of the conclusion of the Subscription Agreement. To exercise the right of withdrawal, you must inform us at:
         • NC AI Co., Ltd
         • [NCSOFT R&D Center, 12, Daewangpangyo-ro 644beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea] [[email protected]] [+82-2-6201-0099]
         • of your decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post, fax, or e-mail). You may use the EU model withdrawal form in Appendix A, or the UK model withdrawal form in Appendix B, as applicable, but it is not obligatory.
         • To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
         • Effects of Withdrawal
         • If you withdraw from a contract under this withdrawal right, we shall reimburse to you all payments received from you under the applicable contract, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen (14) calendar days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
         • If you have requested that the Services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the Services already provided up to the time you have communicated us of the exercise of the right of withdrawal from that contract, in comparison with the full coverage of these Services under the contract.
         • Important:
         • You lose your right of withdrawal after the Paid Services have been fully supplied and if the supply has begun with your prior express consent, and with the acknowledgement that you will lose your right of withdrawal once the Paid Services have been fully supplied by us.
         • You lose your right of withdrawal insofar as the contract comprises the supply of Paid Services which are not supplied on a tangible medium if the supply has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.
         • Based on the aforesaid, you understand that by purchasing Paid Services, you consent that we make available the Paid Services to you directly after we have accepted your order to purchase the Paid Services. You will lose your right of withdrawal once the Paid Services have been made fully available to you by us. However, applicable consumer protection law, in particular your right of withdrawal will not in any way be restricted by this Agreement.
      6. Additional Right of Withdrawal upon Renewal for UK Consumer. If you are a UK consumer, your right to withdraw under section 19 (ii) (e) also applies upon renewal of the Subscription Agreement.
      7. Termination of this Agreement. You can terminate this Agreement at any time by sending us an email to [EMAIL ADDRESS] or by deleting your Account. We may terminate this Agreement for convenience with months prior notice, in case that no Subscription Plan is active at the time of the termination. You may terminate this Agreement for convenience with months prior notice. Please note that if you terminate this Agreement, you will not be entitled to a refund of Fees for any remaining period of your Subscription Plan. This does not apply if you terminate this Agreement for good cause and we are responsible for that cause. In this case, you will receive a pro-rata refund of the Fees for any remaining period of your Subscription Plan.
      8. Billing. When you subscribe to our Paid Services, we will ask you to use our payment method and provide us with complete and accurate billing information. If your payment cannot be completed for any reasons for which you are responsible, we may suspend your access to our Paid Services.
      9. Language. This Agreement is available in the following languages: English.
      10. Technical Requirements. You need certain minimum hardware and software capability (including a suitable connection to the Internet) to use the Paid Services. These requirements will be provided before you can purchase the Paid Services.
      11. Storage of the Agreement. This Agreement is not stored and made available for you after the conclusion of this Agreement.

   3. The following Sections of this Agreement are entirely replaced with the following:

      • Section 7 : Company Intervention

      If you are an EU or UK Consumer: “You agree and acknowledge that using the Services to engage in conduct prohibited by this Agreement may also violate applicable laws. We reserve the right to take proportionate measures in the event of violations of this Agreement or the applicable law, such as terminating this Agreement, the Subscription Agreement or temporarily or permanently restricting your access to the Services in the event of a serious violation.”

      • Section 9 : Warranty Disclaimer

      If you are an EU Consumer: “If Paid Services are nonconforming, you may, if the legal conditions are met, demand: (i) supplementary performance; or (ii) terminate the Subscription Agreement or reduce the Fees, and, subject to the applicable law, claim damages or reimbursement of futile expenses.”

      If you are a UK Consumer: “We warrant that we will perform the Services with reasonable care and skill in accordance with this agreement and any service specification provided to you. We warrant that the Services will be performed within a reasonable time (or within any time period we have agreed with you in writing). Nothing in this agreement affects your statutory rights as a consumer; your statutory rights are set out in the Consumer Rights Act 2015. Except as expressly set out in this Agreement and except for our obligations under consumer protection law (which cannot be excluded or limited), all warranties, conditions, terms, undertakings, and obligations, whether express or implied by statute, common law, custom, trade usage, course of dealing, or otherwise (including any implied warranties of satisfactory quality or fitness for a particular purpose) are excluded to the fullest extent permitted by law. If we fail to perform the Services with reasonable care and skill, or if we breach any other warranty set out in this Agreement, you may be entitled to one or more of the following remedies:

      (a) Repeat performance: We will re-perform the defective Services at no additional cost to you within a reasonable time.

      (b) Price reduction: If repeat performance is impossible or cannot be completed within a reasonable time, you may be entitled to a reduction in the price proportionate to the reduction in value of the Services.

      (c) Refund: In certain circumstances (for example, where repeat performance has failed or is impossible), you may be entitled to a full or partial refund.

      You must notify us of any defect within a reasonable time and give us a reasonable opportunity to re-perform the Services.

      • Section 10 : Limitation of Liability

      If you are an EU Consumer: “With respect to (free) Services, Company is liable according to the applicable law. For Paid Services, the following sentences apply: We bear unlimited liability for damages resulting from injuries to life, body and health resulting from the absence of a warranted characteristic or due to gross negligence or intent on our part, our representatives, employees or agents. In cases of culpable violations of cardinal contractual obligations owing to slight negligence on our part, our liability is limited to the amount of foreseeable typical damages, save for the cases set forth in sentences 3, 4 or 6 of this Section 10. In abstract terms, cardinal contractual obligations are such obligations as may (i) be needed for a contract’s proper fulfilment which makes the proper performance of a contract possible in the first place and (ii) on the fulfilment reasonably be relied upon by the contracting parties.  If German law applies to you, we are also liable for breach of a guarantee and in accordance with the German Product Liability Act (“Produkthaftungsgesetz”).”

      If you are a UK Consumer: “10.1 Nothing in this Agreement excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 49 of the Consumer Rights Act 2015 (reasonable care and skill); (d) any other liability that cannot be excluded or limited under applicable law.

      10.2 Subject to clause 10.1, we will not be liable to you for:

      (a) any loss of profit, revenue, business, contracts, or anticipated savings;

      (b) any loss of or damage to data (except to the extent caused by our failure to exercise reasonable care and skill);

      (c) any loss of goodwill or reputation;

      (d) any indirect or consequential losses;

      (e) any losses arising from your use of the Services for business purposes (if you have informed us that you are using the Services wholly or mainly for business purposes, different terms may apply);

      (f) any losses that were not reasonably foreseeable to both you and us when you entered into this Agreement.

      10.3 Subject to clause 10.1, our total aggregate liability to you under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed:

      (a) the total price paid by you for the Services; or

      (b) amount that equals to your annual subscription fee for the Services;

      whichever is the lower.

      10.4 The limitations and exclusions in this clause 10 will apply only to the extent permitted by law and only to the extent that they are fair and reasonable in all the circumstances

      • Section 13 : Governing Law; Venue

      If you are an EU Consumer: “You enjoy protection of the mandatory provisions of the law of your country of residence. This means that you may bring an action to enforce your consumer protection rights in connection with this Agreement in your country of permanent residence. If you reside in Germany, German law shall apply and the jurisdiction of the courts of Germany is agreed.”

      If you are a UK Consumer: “This Agreement is governed by English law.

      You may bring legal proceedings in the courts of England and Wales or, if you reside in Scotland or Northern Ireland, in the courts of your home country. You retain the benefit of any mandatory consumer protection laws of your country of residence that provide greater protection than English law.”

      • Section 17 : Entire Agreement; Modification; Waiver; Severability

      If you are an EU or UK Consumer: “This Agreement represent the entire agreement between you and us in connection with your use of the Services, and this Agreement supersede all prior agreements and understandings, written or oral, with respect to the matters covered by this Agreement, unless otherwise expressly stated herein. You may not assign your rights or obligations under this Agreement or transfer any rights to use the Services. If any provision of this Agreement is held invalid or unenforceable under any applicable laws by a court of competent jurisdiction, it shall be replaced with the valid provision that most closely reflects the intent of the Parties and the remaining provisions of this Agreement will remain in full force and effect.”

Appendix A

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To:

NC AI Co., Ltd

[[email protected]]

[+82-2-6201-0099]

I/We () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*):

Ordered on ()/received on ()

Name of consumer(s)

Address of the consumer(s)