◎ Payment Guidelines
- Unauthorized use of payment services without the consent of the holder of the payment method may result in account restrictions and legal liability.
- Due to the nature of a digital content, the right of withdrawal shall be restricted once downloading and/or streaming has commenced. Please review the applicable conditions for exercising the right of withdrawal and/or refund policy prior to purchase.
- For payment of the subscription service, payment and payment and purchase will be processed on the same calendar date each month, based on your initial date of payment.
- To modify the product details, please cancel the current plan and re-subscribe with a new plan.
- To change your payment method (e.g. update card information), please delete (cancel) the previously registered payment method and register a new one.
- Notifications regarding automatic payments will be sent to the email address registered in your account information.
◎ Withdrawal and Refund Policy
- Conditions for Exercising the Right of Withdrawal
Customer may withdraw from the plan within seven (7) days from the date of payment. However, withdrawal may be restricted even within the seven (7) day period if any of the following exceptions apply.
- Exceptions to the Right of Withdrawal
- Where the goods or services have been lost or damaged due to reasons attributable to the Customer;
- Where the value of the goods or services has significantly decreased due to use or partial consumption by the Customer;
- Where the value of the goods or services has significantly decreased over time, making it difficult for resale;
- Where the provision of services or digital content has commenced;
- Where the exceptions above apply and restrictions to right of withdrawal apply in accordance with the Terms of Service
- Method of Withdrawal or RefundThe Customer may exercise the right of withdrawal or request for refund by:
- Clicking the “Refund” button on the [Payment Details] page; or
- Submitting a request for withdrawal or refund to Customer Support.